Frequently Asked Questions
When should I call a moving company?
Whether your move is big or small, the general rule of the thumb is that the earlier, the better. The more lead time you give us allow us to meet your most preferred date and time schedule.
All moving companies in Singapore, for their standard type of service, require alternate pickup and delivery dates. We’ll do our best, of course, to comply with the dates you prefer or the nearest possible alternatives if dates are fully booked.
Our customer care team will notify you in advance and also call you a day in advance for the move.
Do I need an estimate or a quotation?
As Singapore’s most preferred house mover, a pre-move surveyor will make an appointment to drop by your place to estimate the load of your items to be transported. This pre-move survey will also help us determine the best cost for your move and the amount of truck space required. Also the pre move survey is conducted to determine the least resistance pathway from your home/office to our trucks. There is no charge for the estimate and absolutely no obligation.
The above applies to local Singapore moves. For international or cross border Malaysia moving, you might need to pay the total charge as determined based on the volume of items sometimes determined by the weight and distance travelled.
Can you estimate my moving costs over the phone or email?
Yes we can provided the items are countable. Our clients usually call or email us to quote for a piano or refrigerator move.. in most cases a single room item which can be accounted for.
If you are interested in obtaining an online estimate, please discuss it with our customer care move specialist.
What are your moving hours?
We usually have two main moving slots in the day and a smaller moving slot in the mid afternoon depending on our moves on the day.
The first move usually starts at 8.00 am in the morning. The 2nd main move starts after lunch. 12-1 pm. We have lorries in various sizes to cater to all our customers needs in Singapore and Malaysia. However, sometimes, you if you need an urgent move, you can still give us a call and we can try to accommodate you if we have available lorries and manpower.
Do you provide protection wrapping for my items to be moved?
Yes absolutely. We give assurance by protecting your items with plastic wrap from your bulky furniture, bed mattress, fridges to fragile items. For antiques and highly priced items, we usually advice our clients to manhandle the item unless it is too big for a single person to carry. Usually in this case, if we undertake the move, we will advice you to take up a simple insurance for that item.
Is 123 Express Mover a registered company?
Yes, we are a Singapore-registered moving company (UEN201411917M). Our nature of business is in transportation and logistics.
Will there be any additional hidden costs?
No, we do not hide our charges. Any additional costs come from additional items not accounted for during the survey or over the phone/email quote. If the items are small and negligible, our friendly mover will just move for you at no additional charge. If the items are double or require a big space, our lead mover will let you know before the move. Usually its a small token unless the quantity items not indicated are many.
Call / WhatsApp: (65) 8725-2679
Free Quotation, no obligation